Frequently asked questions
Is your question not listed? In Smart11, click the Support chat button at the top or email support@smart11.ai.
I forgot my password
1. On the login page, click Forgot password?. This works in the browser and in the app.
2. Enter your email address and click Send me a reset link.
3. Open the link in the email and set a new password.
Do you sign in with Google or Apple? Then use that button on the login page.
I do not remember which email address I signed up with
Email support@smart11.ai. We will look up your account for you.
I cannot see my matches
If you play in a team, your coach adds the matches for you. You get a notification as soon as a new match is ready.
Missing a match? Ask your coach whether the match is linked to your team.
If you upload yourself, you see the match as soon as the video is processed.